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To return your product, you should mail your product to: 

GE Wellness Co.LTD.

Shin-Marunouchi building 11F,
1-5-1 Marunouchi, Chiyoda,
Tokyo 100-6511 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: GE Wellness Co.,LTD., 450-6314, Aichi Nagoya GE wellness Co.,Ltd. 1-1-1-14F, Meieki, Nakamura-ku, Japan.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.