Yes, we ship from Tokyo to all over the world via Japan Post & EMS. Shipping costs will be added at checkout.
*Free Shipping deliveries in USA
Due to COVID-19 situation, those parcels do not have a tracking number, so please check with your local post office. Your local postal service might had attempted delivery, but failed to leave a notification in your mail box.
*International ePacket delivery in Canada.
ePacket is not trackable from Japan to Canada. Please check with your local post office. Your local postal service might had attempted delivery, but failed to leave a notification in your mail box. Delivery times are normally 10-14 business days.
Shipments from Japan will continue to be delayed due to the current situation of COVID-19.
Thank you for your understanding.
**Due to covid19, some regions are experiencing shipping delays. The tracking numbers will reflect where your package is.** Normally, orders will take 2-3 business days to process. Overseas deliveries can take anywhere from 7-14 days - but it may take longer in some countries due to Covid19. Delivery details will be provided in your confirmation email.
Shipping to EU , UK, USA & some parts of Asia may have additional taxes or customs charges. We are not responsible for taxes & make sure you check with your local customs office.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. You can choose from ePacket, Surface Mail, Small Packet ( Registered SAL), ePacket, SAL & EMS Express. The fastest option is EMS Express, and it costs the most. The other options are cheaper but will arrive slower.
We recommend to use our soap dish made from diatomaceous earth. Absorbs moisture and keeps soap bars nice and clean.
How long the soap will last depends on how many people are using it, for one person using every day, should last for about one & a half to two months.
3 years from date of manufacture. However once opened, we recommend to use them within for few months.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. Our full refund policy is here
Children 3 years and older can begin to use our Soaps.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.